Refund policy

  • Overview

At resellknr.com, we strive to provide a best and quality shopping experience by offering high-quality products, including sneakers, clothing, and accessories. We understand that sometimes issues may arise with your order, and we aim to address them as efficiently as possible. Bear in mind that:

All sales are final. We do not accept returns or provide refunds for non-faulty items, before shipping your order, we will provide Verification of your item, to ensure everything with your order is Alright. We do not accept returns and do not provide cash refunds. Our policy is designed to ensure that customers are fully aware of their purchase choices before completing their orders, minimizing any potential misunderstandings.

  • Order Verification & Shipping Assurance

To maintain the highest standards of quality, we carefully verify and inspect every item before it is shipped to ensure it meets our rigorous criteria. This process helps guarantee that your order is accurate, in perfect condition, and ready for delivery.

  • Damaged, Defective, or Incorrect Items

    • If you receive an item that is damaged, defective, or not what you ordered, you must notify us within 7 days of delivery by emailing resellbissknr@gmailcom with: order number, detailed description of the issue, and clear photos. We will acknowledge your request within 3 business days and may request additional information. Remedies we may offer  store credit in form of discount. 

  • Non refundable Items 

  • Items marked “final sale,” personalized/custom items, perishable goods, Clothing, Accessories, Shoes are non‑returnable and non‑refundable, except where required by law.

  • No Exchanges for Incorrect Size or Change of Mind

    Please note: We do not accept exchanges for incorrect size selections.
    We provide detailed size charts and product information to help you select the correct size before placing your order. It is the responsibility of the customer to carefully review sizing details and measurements.

    Once an order is placed, it cannot be exchanged or refunded for a different size. If you're unsure about sizing, we encourage you to reach out to us before completing your purchase for additional assistance.

  • Chargebacks & Fraudulent Disputes


    If you initiate a chargeback or dispute a legitimate charge without first contacting us, we will not consider chargeback. 

    We take fraudulent chargebacks seriously. If a chargeback is initiated for an order that does not meet the criteria for a return (i.e., the item is not faulty or misdescribed), we will provide evidence of the transaction, delivery confirmation, and our no-return policy to contest the dispute. Fraudulent chargebacks may result in a permanent ban from future purchases, and we reserve the right to pursue legal action if necessary.

  • Protection Against Fraudulent Returns & Scams

    All sales are final. We do not accept returns or issue refunds for non-faulty products. This policy helps protect us from fraudulent returns and scams.

    If a return or refund request is made for items that are not defective, misdescribed, or damaged, we will thoroughly investigate and may report fraudulent activity to the appropriate authorities, including the payment processor and law enforcement.

    To prevent abuse, we monitor all return requests and will flag suspicious activities, including but not limited to:

    • Returning items that are not in their original condition (e.g., worn, used, or damaged after purchase)

    • Claiming to receive damaged goods when the product is not faulty

    • Multiple returns of similar items in short periods of time

  • Contact & Processing
    Email: resellbissknr@gmail.com

    We aim to respond to all inquiries within 48 business hours. Please allow us up to 2 business days to review your request and provide a comprehensive reply. We appreciate your patience and will get back to you as quickly as possible.